Refund policy

Reviva Refund Policy

Overview

At Reviva, we take quality seriously. Every item is carefully inspected before shipment. Since a detailed size chart is provided for each product, we do not accept returns or refunds for incorrect size choices.

We only accept returns if the product arrives damaged or defective.

Returns & Refunds – Damaged or Defective Items Only

We accept returns only if:

• The product is damaged upon delivery
• The product has a production defect

How to Request a Return

If your item is damaged or defective, follow these steps within 48 hours of delivery:

1. Contact us at revivabrand@gmail.com with:
   • Your order number
   • Clear photos of the item and the packaging
   • A brief description of the issue
2. Once approved, we will cover the return shipping costs and provide you with a prepaid return label and instructions.

Refund Process

After we receive and inspect your returned item:

• If approved, a full refund will be issued to your original payment method.
• Refunds typically take 5–10 business days to appear on your account.
• No restocking fees apply.

Important Notes

• No refunds or returns for wrong size selection — please refer to our size chart carefully before ordering.
• Items must be returned unused, in original condition and packaging.
• Final sale items and gift cards are not eligible for return or refund.
• Reviva is not responsible for damages that occur after delivery.

Need Help?

We’re here for you — contact us anytime at revivabrand@gmail.com.